Frequently Asked Questions

Orders

How can I place an order?

You can shop through the Malek website or mobile app. Add the products you need to your cart, select your delivery address, and confirm your order.

Can I change my order after placing it?

Please contact our customer support team as soon as possible if you need to make changes to your order. Changes may depend on the current order status.

Can I cancel my order?

Yes. You can cancel your order before it has been fulfilled.

How can I track my order?

You can view your order status and details from the My Orders section in your Malek account.

Can I order the same items from a previous order?

Yes. You can use the Order Again option from your order history and review the items before adding them to your cart.

Delivery

Where does Malek deliver?

Malek currently delivers within selected areas. Enter your delivery address to check whether delivery is available in your area.

How much is the delivery fee?

The applicable delivery fee will be displayed during checkout before you confirm your order.

How long does delivery take?

The estimated delivery time will be displayed when placing your order and may vary depending on your location, order volume, and other circumstances.

What happens if my delivery is delayed?

Occasional delays may occur due to traffic, weather, high demand, or other circumstances. You can check your order status or contact our customer support team for assistance.

Products & Availability

Are all products shown online always available?

Product availability depends on the current store stock and may change from time to time.

What happens if a product I ordered is unavailable?

If an ordered product is unavailable, it will be removed from your order and its amount will be deducted from your order total.

Can product prices or quantities change?

Products sold by weight or variable quantity may have a slightly different final quantity and price based on the actual item prepared for your order.

Payments

What payment methods does Malek accept?

Malek currently accepts Cash on Delivery.

Are prices inclusive of VAT?

Where VAT applies, prices are displayed according to the applicable VAT requirements in Saudi Arabia.

Returns & Refunds

Can I return or exchange a product?

Returns and exchanges are handled according to Malek's Exchange and Return Policy and may depend on the product type and condition. If a product arrives damaged or doesn't match your order, you can submit a request through the Malek website or mobile app.

How long does a refund take?

Approved refunds will be processed within 3–5 days.

Account

Do I need an account to place an order?

Yes. You need a Malek account to place an order.

Can I change my personal information and delivery addresses?

Yes. You can update your personal information and add, edit, or remove saved delivery addresses from your Malek account.

Promotions

How can I use a promo code?

Enter your valid promo code during checkout. If the promotion conditions are met, the discount will be applied before you confirm your order.

Can I use more than one promotion on the same order?

Promotion eligibility and combinations depend on the terms and conditions of each offer.

Customer Support

How can I contact Malek?

You can contact our customer support team using the contact details available on the Contact Us page.