Return & Exchange

Eligibility

Due to the nature of food products, exchanges and returns may be limited.

You may request a return or exchange if:

• The product has a defect
• The product is expired or not fit for use according to its expiry date
• The product delivered does not match the product you ordered

How to Request a Return or Exchange

If you are not satisfied with a delivered product for any of the reasons above, contact Malek customer support in writing through the approved customer service channels.

The Malek website and mobile app also let you submit a refund request and upload photos of the affected product directly.

Review and Refunds

Each request is reviewed and verified by the Malek operations team.

If approved, the amount will be credited to your Malek store credit within 3–5 days, in accordance with Malek's policy and applicable laws.